Privacy Policy

This Privacy Policy explains how Eluit (“we,” “us,” or “our”) collects, processes, and shares your personal information when you visit our website (https://eluit.com.au/) or use our online services. By providing your details, you confirm that you have read, understood, and agreed to this Privacy Policy. If you choose not to provide certain personal details, some website features or services may be unavailable to you.

For any questions, contact us at [email protected].

Information We Collect

The information we collect depends on your interactions with us and may include your name, contact details (such as your email, phone number, and mailing address), date of birth, demographic data (including postcode), and payment details for transactions. We may also collect any other information you provide through our website or customer support.

Additionally, when you visit our website, certain non-identifiable data is collected automatically. This may include your IP address, browser type, device settings, pages visited, time spent on our site, search activity, and access timestamps. This analytical data helps us improve our website, services, and offerings but is not linked to personally identifiable details.

How We Collect and Use Your Information

Your information is collected when you browse our website, create an account, place an order, reach out to customer support, or interact with us on social media. We use this information to process transactions and generate order invoices, communicate about products, promotions, and upcoming events, conduct research and analysis to enhance our services, deliver tailored marketing materials and content, manage competitions and promotions, and ensure compliance with legal and regulatory requirements.

Sharing Your Information

We may share your personal information with third-party service providers that assist with order processing, shipping, and marketing. Additionally, we may disclose information to regulatory authorities or legal entities if required by law or in response to legal proceedings where necessary to protect our rights or meet legal obligations.

Accessing or Updating Your Details

You have the right to access and update your personal information. If you would like to review, modify, or remove your details from our records, please contact us at [email protected], and we will address your request promptly.

Privacy Concerns and Contact Information

If you have any concerns, inquiries, or complaints regarding how we handle your personal information, please contact us at [email protected]. We take privacy seriously and will work to resolve any concerns efficiently.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Your continued use of our website following any updates indicates your acceptance of the revised terms. We encourage you to review this policy regularly before providing personal information.

For further inquiries, please reach out to us at [email protected].